Clear privacy, clear boundaries.
When you request details or contact support, we use the information you provide to respond and plan next steps. This notice explains the essentials in plain language.
What we collect
- Contact details you share (name, email, phone)
- Request details (preferred date, travelers count, message)
- Optional planning details (budget range, lodging needs, accessibility notes)
Why we use it
- To respond to your inquiry and provide next steps
- To confirm fit for your group and reduce planning friction
- To communicate scheduling details and important guidance
How long we keep information
We keep request information only as long as it’s reasonably needed to respond to your request, manage scheduling, and maintain our service records. When it’s no longer needed for those purposes, we take steps to remove or de-identify it.
Sharing and safeguards
We limit access to the information needed to respond to inquiries. If partners are involved in providing an experience, we share only the details required for coordination—never more than necessary.
Your choices
Email updates
If you check the agreement box on the request form, we’ll email updates related to your request and confirmation details. You can contact us to ask for changes to your email preferences.
Accessibility notes
We only use accessibility and participation notes to plan appropriately and communicate relevant guidance for your group.